Technical Support and Field Services
We understand the importance of your system investment. The system installed today must be maintained and kept in optimum condition for many years.
UTI presently supports more than 250 customer locations throughout the United States, Canada and Mexico with additional sites being added every day. We are committed to proving the best support in the security integration industry.
While UTI understands the importance of Design and Installation services, we also recognize the critical nature of ongoing customer support and system maintenance. The UTI Customer Support Center is dedicated to the task of handling your application questions and service calls.
Through state-of-the-art, in house systems, the UTI Customer Support Center is able to remotely view, monitor, adjust, run reports and execute system tests without the need or costs of dispatching service personnel. UTI employs a nationwide network of resources to assist you with local installation and service requirements. This network is dispatched through our Project Management Team and the UTI Customer Support Center located at our Corporate facility in suburban Philadelphia as well as our Gulf Coast Regional offices in Louisiana and Texas.
Our Toll Free UTI Customer Support Center is available 24 hours a day, 7 days a week in order to quickly resolve and track your service issues. All sites are fully documented in order to ensure efficiency in resolving issues. UTI works closely with our customer base in order to customize protocol, making post sales service a seamless venture.
Whether you have one location or hundreds, UTI will develop a program to fit your specific needs. Our programs include preventative maintenance, software support, emergency service response and full service contracts. Effective and reliable systems ensure your success as well as ours. You can count on UTI to tailor a support program which works best for you.